SIBERNET FAQ for Customers
“SIBerNet” is the Internet Banking Service of South Indian Bank, which allow our customers to avail the bank’s services through internet.
SIBerNet allows you to conduct banking operation without visiting bank. You can transfer funds from your one account to another account / any third party account/ another bank. It can be used for mobile bill payments, insurance payments, credit card payments, mutual fund payments, e-commerce, etc. A Customer can get complete details of his/her accounts (SB/Deposit/Loan …) through SIBerNet.
No, SIBerNet facility registration & activation is offered free of cost.
Retail Customers can either use online or offline option to avail Net Banking Facility
Corporate Customer have to submit the duly filled corporate net banking application form to your respective branch for availing net banking facility.
Online Option: Retail Customers having registered mobile number & a valid Debit Card can directly got to SIBerNet Login Page, click New User Registration option, register and activate for Net Banking Facility within 3 minutes.
Offline Option: For starting internet banking a customer can either download the SIBerNet application form from the South Indian Bank website (www.southindianbank.co.in) or get the application form from the branch. After filling the application, submit the same at the branch. Branch will be providing a PIN Mailer to you containing pre-printed User ID, Login Password & Transaction Password. After getting the kit, please submit the signed acknowledgment form to branch for activation within 2 days.
Your SIBerNet account will get activated only after sending/submitting the dully filled and signed acknowledgment slip back to your branch.
You can send a hand written acknowledgment letter mentioning your name, 16 digit account number and SIBerNet user id dully signed by you to get your SIBerNet account activated from our end.
You will receive an automatic confirmation mail in your registered e mail id as soon as your SIBerNet account get activated.
Yes, you can access SIBerNet from any mobile set provided your handset supports the browser.
Sign on (login) password is used while logging in to your SIBerNet account and transaction password is the password entered while doing transactions (the passwords are having six characters ie, two alphabets followed by six digits).
Yes, your SIBerNet passwords are case sensitive but your user id is not case sensitive.
The passwords have to be changed within 360 days. However for security reasons it is preferable to change your passwords regularly.
Please forward a request letter to your branch mentioning your name, user id and account number with your signature for unblocking your SIBerNet passwords. There is no charge for the same.
Online Option: Please visit SIBerNet Login Page & click “Forget Password”. You can reset your Login/Transaction/Both Passwords using this option, provided there is an active debit card in your account.
Offline Option (for those retail customers having no debit card & for all corporate SIBerNet Customers): If you have forgot the password please forward the dully filled and signed repin request to your branch. Please note that 100+ tax will be deducted from your account for the same.
Please keep the following in mind while changing password.
This menu permits you to make fund transfers between your different accounts in South Indian bank provided they are linked to your SIBerNet account.
Third party transfer is used to transfer fund within South Indian bank and External fund transfer is used for transferring fund from South Indian bank to another bank.
Select transfers-> external fund transfer-> add an external payee (After furnishing the party details and adding the party successfully you have to wait for 4 hours as a security measure to make payment) On addition of a new payee for external fund transfer a confirmation e-mail and SMS is sent to the customer’s registered e-mail id and mobile number. After registering the party successfully select transfer-> external fund transfer-> make payment
No, this cooling period is applicable only in the case of first time entry of the particular external payee.
Kindly give “others” option and try if still your branch is not shown in the list please write to customercare@sib.co.in so that we can immediately add the particular branch also to the SIBerNet list of branches.
Transfers->tax payment ->Accept the terms and condition->Register a PAN/ TAN/Assessee code (enter the details including your exact name as in the PAN/TAN/assessee code) ->submit (confirmation of your PAN/TAN/Assessee code registration will be sent to your registered e mail id within 2-3 days) On receiving your confirmation mail select transfers-> tax payment->make a payment ->direct tax/indirect tax -> fill in the Challans-> select the debit account-> submit
Direct taxes:
Indirect Taxes:
Accounts-> Operative accounts-> transaction selection-> go Enter the date range to view the transaction details according to your preference .You can either save/print the account statement in your preferred format.
Yes, if you want to schedule the transfer to some other date, select “Schedule transfer on date” option and enter the date against it.
You can request to increase the limit by submitting the duly filled & signed Limit Enhancement request form through your respective branch.
No, there is no charge for third party transfers and self-linked transfers .For external fund transfer, normal fund transfer charges are applicable as per your account category.
You can do transactions anytime within SIB (own accounts & other SIB accounts) & using IMPS facility for other Bank fund transfers.
You have to contact your branch to update your e mail id and mobile number.